Data recovery process
After receiving a customer’s hard drive, NanoSoft Edit follows the steps below in order to achieve a successful data recovery outcome:
- Analysis: The hard drive is analyzed in order to determine the fault/s. An accurate diagnosis is key to an efficient and successful recovery.
- Quote: Once analyzed, NanoSoft Edit determines whether data recovery is likely to be successful and a quote is sent to the customer.
- Restoration: Upon agreement of the quote, the restoration process begins. Returning the hard drive to a functional state is required in order to recover the data. If parts are needed for hard drive repair they are sourced (locally or internationally) and used to perform the recovery process.
- Confirmation and recovery: After the hard drive is restored to a functional state the customer is sent a list of files and folders that are recoverable. If this list is to the customer’s satisfaction, payment is made and the data recovery process is completed. Recovered data is copied to DVD or another hard drive/media, depending on the amount of data and the customer’s preference.
Data Recovery at NanoSoft Edit includes:
- Laptop Data Recovery
- Raid Data Recovery
- Hard Drive Data Recovery
- Deletion Data Recovery
- Formatted Data Recovery
- Hard Drive Repair
- Data Recovery & Restore
- PST Restoration
- File Fix / Repair / Recovery
- Corrupted Data Recovery Fix
- Flash Drive Data Recovery
- SSD Solid State Data Recovery
- NAS Unit Data Recovery
- Corrupter Excel / Word File
- Apple Mac Data Recovery
- Disaster Recovery
- Linux Data Recovery
- Novell Data Recovery
- Memory Card Data Recovery
- USB Data Recovery
- CD Data Recovery / External Drive Data Recovery
- SAS drive data recovery
NanoSoft Edit Data Recovery offers the following data recovery solutions:
- Data recovery of deleted or lost partitions / files.
- Data recovery of lost and deleted emails (all formats and platforms).
- Data recovery of accidental and erroneously formatted storage media.
- Data recovery of damaged / corrupted data stored on various storage devices.
- Data recovery of extensively physically damaged storage devices.
- Data recovery of corrupt Microsoft Office documents and Outlook PST files.
- Data recovery of damaged storage devices due to environmental damage.
- Data recovery of virus-damaged files.
- Forensic data analysis and support.
- Hardware recoveries “Open drive recoveries”
- Data recovery of RAID system Failures (Raid 0-5)
We do data recovery for the following operating systems:
- Any version of Windows (including Server)
- Novell Netware
- Mac OS
Steps in the restoration and data recovery process
- Analysis will determine the exact failure points of the hard drive. These could be firmware related, faulty PCB, weak or damaged read/write heads etc. There is often a combination of faults, for example firmware issues could be attributed to a bad head.
- If safe to do so, an attempt will be made to image (copy) any data that is retrievable in the drive’s current state with special equipment. For example, a drive could have 1 bad head (out of 4 total). Installing a new set of heads involves a certain amount of risk, we therefore image the functioning heads first. Once complete, the head assembly will be replaced and the data from the remaining head will be imaged, resulting in a full image of the user’s data.
- In cases where data is completely inaccessible in the drive’s current state we will repair or replace the required components. Included in this would be head replacement in the lab environment, replacement and adapting of a new PCB, firmware repairs and rebuilds, imaging of degraded media etc.
- Once we have a full image (in some cases a full image is not possible due to media damage) the data is analyzed on a software level which results in usable client data.
- If you do decline a quote, we’ll only charge an assessment fee of R75 to cover fuel costs.